Scotsman Ice Maker Troubleshooting Guide

Whether your Scotsman ice maker produces nuggets, cubes or flakes, you rely on it to keep your home or business fully stocked.

In fact, the company’s legendary reliability is likely why you chose your Scotsman appliance. So when your ice machine fails to keep up with your needs, you probably need an appliance repair expert to diagnose the problem.

In the meantime, you can help expedite the repairs by checking a few basic settings.

Scotsman Ice Maker Troubleshooting Guide

Reboot Your Scotsman Ice Machine

Although it’s a cliché we’ve all heard, you really should try to reboot your ice maker before you do anything else. It uses computer technology, after all, which means that sometimes the unit’s processor hits a snag.

On the control panel, press the “off” button and power down the machine. Wait about 10 seconds and then press and hold the “on” button for a couple of seconds. This will turn the machine back on and initiate the reset process.

If Your Ice Maker Isn’t Making Ice

If your machine isn’t making ice, start by checking the ambient temperature of the room. If the space is at or below 55 degrees, it will not produce any ice. Ensure that the water supply line is open and check carefully around the outside of the appliance for any leaks.

Check the water curtain where the ice sheets fall through. If a cube or two is stuck there, you will get the “Bin Full” indicator and production will stop. Remove any stuck cubes and see if this restores production.

If none of these actions resolves the problem, your service technician can help.

If Your Scotsman Ice Maker Is Making Noises

With normal function, these appliances quietly hum during the freezing cycle, and during the harvest cycle, you will hear the familiar sounds that culminate with ice dropping into the bin. If it makes any other noises — grinding, squealing, rattling, etc. — you likely have an issue that needs attention.

Take a moment to verify that the machine is sitting firmly on the floor. Remove any items piled on top and ensure it has ample airspace on all sides. Check the back panel for any loose screws. If you find any, gently tighten them until you feel resistance.

If this doesn’t resolve the unusual sounds, an appliance repair professional can quickly get to the bottom of the issue.

If Your Ice Is Misshapen, Wet or Melts Quickly

Excess water can cause your ice to melt too quickly. Wet ice or water in the bin could indicate a drainage issue. You can check to make sure the drain and drain line are clear. However, the problem could originate from elsewhere in the system.

Misshapen ice can occur if the supply line is clogged or the filter is dirty. Otherwise, the problem is likely a leaky hose somewhere inside the machine. These issues will require the assistance of an appliance repair expert.

Scotsman Ice Maker Repair Experts Can Troubleshoot Your Problem

The simplest, most effective way to troubleshoot your ice machine is to get an expert to handle it for you.

In Salt Lake City and the surrounding communities of northern Utah, Kimball Appliance Parts & Service has a staff of specialists who are trained to provide professional troubleshooting and repair of all Scotsman appliances. We can quickly identify the problem and make the necessary repairs to get you back in business. Our pricing is fair and transparent, with no hidden fees or charges.

Contact us today to schedule a service call to troubleshoot and repair your Scotsman ice maker.